Need Support? Get in Touch Below

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

FAQs

Where can I purchase your payware add-ons?

Starting on August 7th, 2026, we moved our entire selection of payware add-ons exclusively to the In-Game Marketplace . You can purchase our payware directly in MSFS 2020 and MSFS 2024. However, you can continue using our website for Freeware, Flight Manuals, Enhancements, Paint Kits and Support.

If you wish to support our team directly, you can choose to donate during any freeware checkout.
How Do I Access my Previously Purchased Add-ons?

You can log into your user account and click your "Download Library" .

There you will find your available downloads for purchased Payware content and attached Freeware content.
How Do I Install my Previously Purchased Add-Ons?

Find your Microsoft Flight Simulator 2020 or 2024 Community folder , extract the download, and copy the “gotfriends-aircraft-name” folder into it.

If you are installing an update, delete the old version first. We recommend extracting to your Downloads folder to avoid file path issues.

For full aircraft details, see the included Flight Manual. Launch the simulator and enjoy.

Important: do not copy the outer folder, such as “MSFS-2024-AIRCRAFT-VERSION,” directly into your Community folder. You must open that folder first and copy the actual aircraft folder inside, such as “gotfriends-aircraft-name.” This is one of the most common installation mistakes.
How Many Times Can I Re-Download?

There is a download limit of 1000 downloads on all our content. However, if you exceed this limit, we will simply reset your account's download number.

Our backend system does not allow infinite downloads at this time. If you have reached your maximum limit, please send our support team a message above with your account information.
What If My Files Are Missing From My Account?

If your files are missing from your account, please contact our support team above and we will be happy to assist you.
What If I Did Not Receive My Download Email?

If you did not receive your download email, please log in to your Got Friends Account and review your contact information to make sure it is correct.

You may update your information at any time. Your files can also be accessed directly through your Download Library .

If you still need help, please contact our support team above.
Can I Transfer My Previous Purchases to Another Account?

Yes . Please contact our support team above and we will work with you to validate your purchase and the new account before completing the transfer.